At Senara, customer satisfaction is important to us. Please review our refund and return policy carefully before placing your order.
Products may only be eligible for return if they are received damaged, defective, incorrect, or incomplete at the time of delivery.
For hygiene and safety reasons, opened, used, or tampered skincare products cannot be returned or exchanged.
Refund requests must be submitted within 3 days of receiving your order.
Once your claim is approved, our team will process your refund or replacement request.
Refunds are generally processed within 5–10 business days depending on your payment method and banking provider.
Orders may be cancelled before shipment. Once an order has been dispatched, cancellation may not be possible.
If your parcel arrives damaged, please contact us immediately with clear photos of the product, packaging, and order details.
Senara reserves the right to review all refund and replacement requests before approval.
Our support team is available to assist with any refund, replacement, or order-related concerns.
Contact Support